FAQs

FAQ — Ankae™
Ankae™ · Help Center

Your questions, answered.

Everything you need to know before and after your order.

Yes — completely. You can shower in it, swim in it, wear it to the beach, and sleep in it. The alloy construction is fully waterproof and will not corrode, fade, or lose its shine with regular water exposure. No need to ever take it off.

No. This is one of the most common concerns with fashion jewelry and it won't happen here. The Ankae™ Double Layer Chain Anklet is made from skin-safe alloy that does not react with your skin. No green marks, no redness, no irritation — even with all-day wear.

Most fashion anklets use thin plating over cheap base metals — which is why they tarnish after a few wears. The Ankae™ anklet is built from durable alloy with a tarnish-resistant finish that holds up to real daily life. Waterproof, skin-safe, and designed to be worn and forgotten about.

The double-layer caterpillar chain design also gives it a layered look that most single anklets can't match, without the hassle of stacking two separate pieces.

The Ankae™ Double Layer Chain Anklet is available in Gold and Silver. Both finishes are tarnish-resistant and waterproof. You can select your color on the product page before adding to cart.

Orders are delivered in 5–8 days straight to your door — including weekends. We process every order within 24 hours of purchase. Once it ships you'll receive a tracking number by email so you can follow it the entire way.

Standard shipping is $4.80 per order. Orders over $35 ship free. All orders are fully tracked from our fulfillment center to your door.

If your order hasn't arrived within 10 days of your shipping confirmation email, contact us at support@ankae.store with your order number and we will investigate and resolve it for you immediately. We respond within 24 hours.

Yes. The Ankae™ anklet is fully adjustable so it fits comfortably on all ankle sizes — whether you have a slim ankle or a wider one. You can set it exactly where you want it and it stays in place without squeezing or slipping.

It's built for real life — but here's how to keep it looking its best:

Safe to wear in the shower, pool, and ocean. Wipe with a soft cloth after prolonged saltwater exposure. Avoid contact with bleach or acetone. Store in the included pouch when not wearing to prevent scratches.

Yes to both. The anklet is lightweight enough to sleep comfortably in and durable enough to handle daily workouts. The alloy construction is sweat-resistant and won't corrode or irritate your skin with extended active wear. That's the whole point — put it on and forget it's there.

We offer a 30-day guarantee — no questions asked. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll take care of it with a return or replacement. Simple as that.

Email us at support@ankae.store with your order number and the reason. We'll respond within 24 hours with everything you need. We keep the process as simple as possible.

Once your return is approved, your refund will be processed to your original payment method within 5–7 business days. The time it takes to appear in your account depends on your bank or card provider.

Yes — and one of the most practical ones you can give. It's beautiful enough to wear every day, works with any outfit, and actually holds up. Women who receive it tend to wear it constantly. If you're buying for someone who loves minimal jewelry, this is the one.

Every order arrives in individual packaging — no extra wrapping needed. It's ready to hand over or mail directly the moment it arrives at your door.

Yes. On the product page you can select your color per item. Our bundle option lets you get both gold and silver together at a discounted price — a great way to gift both or keep one for yourself.

Ankae™ is a jewelry brand built around one product done right. We stand behind everything we sell with a 30-day guarantee, real customer support, and fully tracked shipping on every order. Our reviews speak for themselves — over 1,200 verified customers and counting. We're not going anywhere.

Yes. Our store is built on Shopify — one of the most trusted e-commerce platforms in the world. All transactions are encrypted with SSL and we never store or see your card details. You can also check out with Shop Pay, PayPal, or Apple Pay for additional peace of mind.

Email us at support@ankae.store — a real person will respond within 24 hours. No bots, no automated replies. We're here to help and we actually mean it.

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